FAQs

What is Hand-Dyed Yarn?

Each skein of yarn is hand-dyed using professional acid dyes. Due to the nature of the hand dyeing process each skein will have slight differences. They are siblings, but not identical twins! If you are planning on using the same colorway for a project, We highly recommend alternating each skein every other row for better blending.

Are the Colors Accurately Shown On My Screen?

I do our best to capture the true colors of all colorways, but your mobile screen and/or desktop monitor may alter the colors. Therefore, the colors you see on your device may be different than in person. If you have a question about a colorway or are unhappy with your purchase, please contact me at ashandbumble@gmail.com.

When Will My Order Ship (For US Orders)?

Your order will typically ship in 3-5 business days.

Can I Track My Order?

Yes! You will receive a tracking number when your package ships via USPS through a shipping confirmation email.

You can also create an account with us if you want to keep track of your past and present orders.

Do You Accept Returns or Exchanges?

No, we do not accept returns or exchanges. However, if there is an issue with your order, please contact us via email at ashandbumble@gmail.com. We are happy to help.

How do I Wash My Project with Ash & Bumble Yarn?

We highly recommend hand-washing with cold water with a non-rinse wool wash.

Let the garment soak for at least 15 minutes in cool water and a no-rinse wool wash. Gently squish to remove as mush water as possible. Lay flat on a towel and roll it up into a burrito. Gently press down on the towel to remove even more water. Unroll the towel and lay the garment on a flat surface to dry.